Purchasing Policy
The access and use of the website walkinpitas.com as well as the purchase of its products are subject to the acceptance by the user of the TERMS AND CONDITIONS OF PURCHASE ("TCC") of the Portal.
Before making use of the services offered in walkinpitas.com make sure that you have carefully read all the TERMS AND CONDITIONS OF PURCHASE. These can undergo modifications over time, so it is recommended to always access them before proceeding to make a purchase. Even so, in the event that there is any change, info@walkinpitas.com will notify you through the Portal, Newsletter or other equivalent means.
If you have any questions or to complete information about the TERMS AND CONDITIONS OF PURCHASE or PRIVACY POLICY, you can contact us at the contact form.
1. User Registration
To place an order it is not necessary for the user to register. However, to access some of our services you must do so by filling out the registration form where you will be asked for personal information that must be current and real. At the end of the registration the user must accept our PRIVACY POLICY.
The registration user ID and password must be kept in a safe place.
Once their user ID and password have been obtained, the user will be able to access the "My Account" section (ACCESS) where they can modify the registration data, view and monitor the status of their orders.
If you have forgotten the user ID and / or password, you can request them through the "ACCESS" access where you will find the link "I forgot my password". The system will send you an email with a new strong password that you can modify from the "Modify your password" option.
If you detect any misuse of your registration information, please contact walkinpitas.com immediately via info@walkinpitas.com
The user declares that he is of legal age (over 18 years old) and has the necessary legal capacity to contract the services offered by walkinpitas.com also stating that he accepts the link to this agreement, understands and accepts in full the conditions set forth herein to use this website and to contract the services offered.
2. Delete/suspend users
The use or access to the website walkinpitas.com implies the acceptance of the "Legal Notice, Privacy Policy and Cookies" being able to suppress or suspend access to the website of the user who has breached any of the obligations expressed in them.
The user who intentionally or culpablely fails to comply with any of the obligations reflected in this Legal Notice will be liable for all damages that, as a consequence, he causes to walkinpitas.com or to a third party.
3. Orders
To place an order on our portal it is necessary to enter personal information: real name, shipping address, email address, telephone number and other information. You will also need to enter information about the payment method. This must be valid and correct.
4. Acceptance of orders
Once the selection of items has been made and the order request process is completed, you will receive an email with the details of your order. This email only constitutes a confirmation that we have received your order request and does not imply acceptance of the order. The acceptance and conclusion of the distance selling contract will take place when the shipment is made.
The contract of sale is carried out in Spain and the language used is Spanish.
walkinpitas.com will only accept orders when the user complies with and accepts the TERMS AND CONDITIONS OF PURCHASE and the requested product is available. walkinpitas.com reserves the option of not accepting the order when the payment information is not approved, the items are not in stock, the quality of the item is not acceptable, transport problems are foreseen to the required destination, or any other type of incident related to the GENERAL CONDITIONS OF USE of the portal is detected.
The items added to the shopping cart by the user are not reserved and consequently any other user may make the purchase of them.
Purchase ProcessSteps to follow to place an order in walkinpitas.com
Once you have selected the products you want to buy, press the "Cart" icon, which is always visible at the top right of the screen, and press the "View Basket" button.
In this cart appears a breakdown of products selected for purchase, prices, shipping costs and taxes. For a correct calculation of the total you must select (country and province) and press the button "Estimate of shipping costs".
The different rates corresponding to the shipment of said products will appear depending on the destination you have selected and "Applying shipping" will see reflected the estimated total amount of your orders including both the shipping price and the corresponding VAT.
Once you view the entirety of your order you can start the purchase process using the "Place Order" button
The purchase process is done in 6 simple steps always within the same window:
Step 1: Registration/Customer Registration
Entering the complete data of the client and destination address:
If you are already a registered customer, fill in the user and password fields at the beginning of the data form, under the heading "Connect" and select destination of the shipment.
If it is the first time you make a purchase in WALKINPITAS.COM, you can register and register using our registration form or if you want to buy as a guest (your data will be used for a specific purchase but will not be registered on our website for subsequent purchases).
Step 2: Billing Data
Address to which you want to send the invoice. Each customer can indicate that it is sent to the address that has been filled in their registration as well as add new ones.
Step 3: Delivery Address
Address to which you wish to send the order. Each customer can indicate that it is sent to the address that has been filled in their registration as well as add new ones.
Step 4: Shipping Costs
It offers different shipping options for your order as well as the amount corresponding to it.
It also offers you the possibility to make comments on your order that can be of help at the time of delivery, etc.
Step 5: Payment method
Select the payment method you want from the available options. You must also accept "Legal Notice, Privacy Policy and Cookies".
If at the time of payment you experience any difficulty or error. try the following:
- Use an alternative credit card.
- Use an alternative payment method.
- Restart the browser and try again.
- Delete cookies or clear browser cache and try again.
Step 6: Confirm the order
We show you the contents of your invoice. If you agree you only need to "Confirm the Order"
Order Shipping
At any time you can know the status of your orders by identifying yourself in walkinpitas.com and accessing the "My account" / "orders" section.
Customer Service
The Customer Service will answer any questions through the contact form.
Our opening hours: Monday to Friday from 8:00 a.m. to 4:00 p.m.
Delivery TimesThe delivery times are as follows:
Peninsula, Balearic Islands and Portugal is 2-3 working days.
No shipments are made to the Canary Islands, Ceuta, Melilla, Madeira and Azores.
Austria, Belgium, Czech Republic, Denmark, France, Germany, Hungary, Italy, Luxembourg, Netherlands and Poland: 5 working days.
No shipments are made to Corsica and Sicily.
Shipping CostsThe shipping costs are as follows:
For peninsula, Balearic Islands and Portugal (except Madeira and Azores) shipping costs are € 4 for orders under € 15. For orders over € 15 will be free.
For Germany, Austria, Belgium, France, Italy, Luxembourg, Netherlands: 10€.
The return or first exchange is free up to 30 days after receipt of the purchased merchandise.
Order Tracking
Once the order is placed, you will receive a confirmation email and as soon as we deliver it to the courier company, you will receive another one indicating that your order has been sent.
Guarantee
All the products in our Online Store meet the same quality requirements in manufacturing as those offered for sale in stores.
In addition, our after-sales service will help you solve any type of problem that may arise with your purchases.
The Customer Service will answer any questions through the contact form.
Our opening hours: Monday to Friday from 8:00 a.m. to 4:00 p.m.
Purchase Security
WALKINPITAS.COM reserves the right to withhold any order for security reasons in which case affected customers will be informed. We also reserve the right to cancel an order if we believe we are unable to verify shipping and billing information.
Coin
Our prices are expressed in euros. The prices shown are always Retail Prices, VAT included.
Changes
Return period extended until January 10
They must be notified within 30 calendar days of receipt of the order. Once we receive and check the product, we will make the change. The changes will only be made by the same model in the size and color that you indicate. You can request the change by accessing the exchange and returns management page.
The first change has no cost. In subsequent changes we will charge you the shipping costs again.
The Customer Service will solve any doubt through the contact form.
Our opening hours: Monday to Friday from 8:00 a.m. to 4:00 p.m.
Returns and refundsThey must be notified within 30 calendar days of receipt of the order. Once we receive and check the product, we will proceed to make the return. You can request it by accessing the exchange and returns management page.
The fastest and easiest way to return one of our products for free is to access the EXCHANGES AND RETURNS button, enter order reference and email and indicate which model you want to return.
The refund will be made by the same payment method used in the purchase and as soon as we receive the product in our warehouses.
However, you have the right to revoke such a contract by means of a formal declaration:
Right of withdrawal for consumers and usersYou have the right to withdraw from this contract within 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired the material possession of the products.
To exercise the right of withdrawal, you must notify us at:
RO. PA. FASHION , S.L. (Commercial Name: WALKINPITAS)
POLIGONO INDUSTRIAL OLLONIEGO, ZONE C, PLOT 4-33660 - OVIEDO - ASTURIAS
Tax ID: B74245242
Phone: 985792851
e-mail: info@walkinpitas.com
Your decision to withdraw from the contract through an unequivocal statement (e.g. a letter sent by post, fax or e-mail). To comply with the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.
Consequences of withdrawalIn the event of withdrawal by you, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive ordinary delivery method we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any expenses as a result of the refund.
We may withhold the refund until we have received the goods properly packaged. You must return or deliver the products directly to us, without any undue delay and, in any case, no later than within 14 calendar days from the date on which you inform us of your decision to withdraw from the contract. The deadline will be considered fulfilled if you return the products before the end of that period. You must bear the direct cost of returning the products.
You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the products.
Exceptions to the right of withdrawalThe right of withdrawal shall not apply to contracts relating to:
- The supply of products made according to the specifications of the consumer and user or clearly personalized.
- The supply of sealed goods that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery.