Frequently Asked Questions

ORDERS

HOW CAN I PAY FOR MY PITAS SHOES?

The payment methods are Visa, Mastercard, Apple Pay, Google Pay, Maestro and PayPal.

If at the time of payment you experience any difficulty or error, please try the following:

  • Use an alternative credit card.
  • Use an alternative payment method.
  • Restart the browser and try again.
  • Delete cookies or clear browser cache and try again.

SHIPPING AND DELIVERY

WHICH ARE THERE SHIPPING COSTS?

The shipping costs are as follows:

  • For Spanish Peninsula, Balearic Islands and Portugal the shipping rates are 4€ for orders under € 15. For orders over € 15 will be free.
  • No shipments are made to the Canary Islands, Ceuta, Melilla, Madeira and Azores.
  • For Germany, Austria, Belgium, France, Italy, Luxembourg, Netherlands: 7,50€.
  • No shipments are made to Corsica, Sicily and Sardinia.
  • The return or first exchange is free up to 30 days after receipt of the purchased merchandise.

WHEN WILL I RECEIVE MY PURCHASE?

The delivery times are as follows:

  • Peninsula, Balearic Islands and Portugal is 3 to 5 working days.
  • Austria, Belgium, France, Germany, Italy, Luxembourg, Netherlands 6 working days.

During periods of high demand, delivery times may be extended. If your order consists of multiple items, it may leave from different warehouses and you will receive it in multiple deliveries.

WILL I RECEIVE A MESSAGE BEFORE RECEIVING MY ORDER?

You will receive an email from Walkinpitas with the order confirmation.

Later, we will send you another email, indicating that your order is shipped.

RETURNS

HOW DO I MAKE A RETURN?

Returns at PITAS are very straightforward.

Visit our Returns Centre by clicking HERE.

To start the process, please provide us with your order number and email address.

Follow the instructions and select the item(s) you wish to return. Once your request is approved, you will receive a confirmation email with shipping instructions.

HOW MUCH DOES THE RETURN COST?

Orders can be returned free of charge within 30 days from the date of delivery.

WHAT ARE THE CONDITIONS FOR RETURNING AN ITEM?

You have a maximum of 30 days from the date of receipt of your order to request a refund, unless extended during special periods such as Black Friday or Christmas.

Remember that to proceed with the return of a product, it is ABSOLUTELY ESSENTIAL that it meets ALL of the following conditions:

  • That the product has not been used.
  • That the product is in perfect condition.
  • That the product is complete and with all its accessories.
  • That the product is returned in its original packaging.
  • That the original packaging is in perfect condition.

Check your PITAS very carefully before requesting your return, as we only accept one shipment per request.

WHAT SHOULD I DO IF THE ITEM I RECEIVED IS INCORRECT OR DEFECTIVE?

If the purchased product is incorrect or defective, you can request a return from our Returns Centre. The instructions will guide you on how to proceed.

CAN ITEMS BE EXCHANGED?

We're sorry, at PITAS we only accept returns.

WHAT ARE THE REFUND OPTIONS?

We will refund you using the same payment method you used to place the order.

HOW DO I RETURN THE ITEMS?

To get the instructions on how to send the returned products, request your return from our Returns Centre. Once we have received it, we will respond by email within 24/48 business hours with the steps to follow.

WHEN WILL I RECEIVE THE REFUND?

Once the collection has been made and the products have been received and checked in our warehouse, we will proceed to refund the amount of the products through the original payment method. Depending on the bank, it may take between 10 and 20 days for you to see it reflected in your account. You will receive an email once the refund has been processed.

CONTACT

HOW CAN I CONTACT YOU?

You can contact us through the contact form and select who to contact according to your needs.